Camille and Amy are pretty booked up?

Camille is going back to school! We are super proud of her and so glad we can support her while she juggles both school and her massage therapy work. 

A message from Camille:

"Working as a massage therapist has been a rewarding experience, and I plan to continue practicing throughout my life even as I add additional tools to my belt.

Inspiration for becoming a manual therapist originated from my interests in a holistic approach

to treating the body. Massage therapy has been an effective way of implementing this

philosophy and I am eager to explore the many other modalities involved in holistic healing.

The journey to diversify my scope of practice begins at the Evergeen State College, where I will be taking classes working towards a naturopathic doctorate.

During my four years at Evergreen, I will continue my massage therapy practice with limited availability and look forward to ongoing therapeutic relationships with the Human Body Works clientele. My schedule will be reduced to a couple days a week and I encourage clients who wish to maintain consistent visits to always book in advance.

Thank you for your patience and understanding during this time of transition!"

Amy’s sports massage work continues to take her out of the office traveling frequently; ASU Swimming, USA Track and Field, USA Swimming and USA Wrestling trips are booked on her calendar in 2018.

The most notable trip will be the upcoming Winter Paralympics in PyeongChang, South Korea. Amy is honored to have been invited to support this incredible group of Team USA adaptive athletes. She’s actually the only Massage Therapist on the USOC medical staff, which is an extra super special honor. 

The Paralympics runs just after the winter Olympics in March. Once the Winter Olympics wraps up everyone gets to work modifying the courses and Olympic Village for our Para Athletes. NBC will be showing the Paralympics on TV and App, so tune in! You will be inspired.

We are also in the midst of taking applications for our Human Body Works massage team! Technique or style of massage you’d like to see us incorporate? Suggestions and things you think we should look for in a therapist? Let us know!

Why is our cancellation policy so strict?

Do you order food at a restaurant and leave without paying just before your food is delivered? 

When you reserve a hotel room for yourself, do you expect to pay for it unless you cancel by a certain timeline?

Obvious answers for most of us.

Running a small business in an ever increasing big business world, folks often forget just how simple the algorithm is for us to stay in small business:

We book appointments with a promise to be here, to work with you. 

If you don’t come, not only don’t you get your body work, we don’t get paid. 

Committing to an appointment with us holds your spot, your room, your therapist and is the revenue we rely on as a business. We pay our employees -who are here as scheduled- who might be paying babysitters & arranging family schedules of their own. We’ve also likely turned other people away who wanted some of those same appointments. They cant have it, we are holding it for you. Our company loses if you say you’ll be here and you are not. We simply cannot afford to operate that way. Our expenses are still due. 

No shows and last minute cancellations have been such an increasing problem we’ve had to implement a credit card reservation system when booking online. The credit card is only charged with a no show or a cancellation is with less than 24 hours notice.

Why 24 hours notice? 

It is hard to fill empty appointments with less than 24 hours notice. Filling an empty spot usually requires a bit of phone call and email time.

We give you every possible reminder for your appointment:

  • When booking in clinic write it down, we have reminder cards at the desk.
  • When your appointment is booked you will get a confirmation email (if you DON’T, your email may have junked it or your email address is incorrectly entered, let us know if you do not receive an email)  
  • You can save the appointment to your schedule, change or cancel your appointment from the link in that email.
  • 24 hours before your appointment you will get a text AND an email reminding you of your appointment.

If you are late: 

Call us to say you are on your way.

After 10 minutes we will call you.

Hopefully you are on your way, but your appointment time has already begun.

After 15 minutes we will call again. If we don’t connect with you, we will assume it is a missed appointment and you’ll be charged for the appointment.  

We cannot bill an insurance company for a missed appointment. You are responsible for the full missed medical appointment fee. 

We’ve heard everything from “I’m too tired to come in for my massage”, “oh, I forgot”  to elaborate made up excuses and stories changing over time as they try to work out of the charge. Most of our negative reviews online and nasty-grams in Amy’s inbox occur from folks being angry about being charged for an appointment they booked and missed. 

Please, just come to the appointments you book. 

Again, for most of us the answer is obvious. We book an appointment and happily keep it! 

Policing no shows is certainly NOT something we enjoy, we actually really enjoy working with you and doing our real job! We have tried to put every possible reminder in place to make sure you are aware of our policy and we can do what we do best, massage therapy.

And, for those of you that have missed an appointment for whatever reason and responsibly paid without a problem, thank you SO MUCH. We look forward to working with you again in the future. 

It’s just business, folks.


Amy MurryComment
Price Changes 2018, the long story...

Once many years ago one of my kids blurted out “Mom, you don't have a JOB.” I replied, “WHAT!? OH yes honey, I very much do…” Thinking my ungrateful and unawares child had somehow not been paying ANY attention in his 6 or 7 years of life. I clearly recall him sitting there on the kitchen stool, eating a popsicle thinking over my reaction and seeing his expression light up when it clicked and connected that massaging people was my actual JOB. He thought I was doing it because I just liked it, because I help people feel better & because he really hadn't heard me complain about it as a chore or as a burden. In his mind work or a job should probably NOT be fun or feel good to make it real “work”.  Most people probably don't like work. Kids are so perceptive. I totally love going to work and he never gathered it was a burdensome JOB. 

I think I can speak for all of us here at Human Body Works when I say: We love what we do!

Sometimes enjoying work and being ‘compassionate givers’ can easily overshadow the fact that Human Body Works is a business. Years can go by without much regular review. A foremost goal of mine when opening Human Body Works was always to take care of our therapists in addition to our clients. We are coming up on the year end, taking stock from a small business side & reflecting from a heart side on just what we are doing in our “jobs”. How can we better take care of the therapists we have and recruit new skilled therapists to our clinic?

Inevitably, universally, expenses continue to grow in addition to new benefit potential for our staff. Newly required Washington State sick leave provisions prove to be a great review catalyst, to make sure we are really standing by our hard working staff and providing that among other deserving benefits. Increasing revenue is a must in any business, of course. 

Looking comparatively in the South Sound, our Wellness Rate has been a steal of a deal, especially considering the experience, training and education of our awesome therapists.

The new prices will be a bit of a jump for some, I know others will say “What took so long?”

The absolute hardest thing for me personally is telling my most loyal, regular clients of many, many years that they will have to pay more money for my care. Why is it so hard? Because I am more compassionate minded than I am business minded, it’s a fact. I wish I could do this all for free, and if you're a regular client I’ll bet you know that to be true.  

On the other side of this coin, we realize this may afford you to come less often. Those of you that have recurring appointments please let us know if you need to change anything on the schedule. It might be a good time to review your care plan. 

We will be implementing the new rates January 1st, 2018 and reviewing again annually. 

I can also update and assure you my family now knows that when I am working on the business side of this massage gig I certainly DO have a J.O.B. 

(I think I’ll go home and have a popsicle.)

As always, thank you for supporting us in our endeavor and we look forward to working with you soon!

Amy Murry,

LMT CMT & Owner